PRE ORDER FAQ

A pre-order means that your jeans are in the production process but they are not at our warehouse yet and the customer is able to make an order and reserve the piece for himself. After the end of the production our manufacturer will ship it to us. Once we receive it at our warehouse, we will be able to ship it to you. Easy.

We’ve prepared the pre-order to be as smooth and quick as possible for you. Materials and hardware are ordered in one batche and we’ll be receiving and shipping orders in one batche.

That being said, our estimated time frame for processing, production and shipping is 4 - 8 weeks.

*time can vary from multiple reason*

We wanna make sure the process is as smooth as possible for everyone involved.

To be as transparent as possible, we’ll have a dedicated “Updates” section on our website. We’ll post as many updates as possible regarding the production process, so you guys can stay up to date.

You can reach our customer support team through our website’s “contact” page, or you can email us directly at cedrik@gonepants.com